{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2025-06-19T06:46:37","modified_gmt":"2025-06-19T06:46:37","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/tangpura.com\/es\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"
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Customer Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our Hanfu team is always here to assist.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Can I wear Hanfu if I'm not Chinese? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes! People of all nationalities, religions, and cultures can wear Hanfu. Remember to wear it in an appropriate, respectful, and non-sexual manner.
This is a delicate question, like all questions about wearing cultural clothing.
It is always best to know the history and types of clothing, which you can learn about in our blog<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How to Choose the right size? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Every product has a detailed size measurement that is available on each product page on Size Guide & Details tab. Be sure to check the size chart to get the best fit.<\/p>

Also, you can check the general size guide<\/a> for more help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I place an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once you have found the item you would like to purchase, select the size you require (if available) and click \u201cAdd to Bag\u201d. You can access your shopping bag at any time in the top right corner of the screen, and when you are ready to order, click \u201cView Shopping Bag\u201d to complete our secure and convenient checkout process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long does it take to ship? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Some clothing has a shorter production cycle, while others have a longer production cycle.
To ensure quality, Hanfu is produced in small batches, so the production period is longer.<\/p>

If you need a set of Hanfu immediately, it is best to ask the customer service whether the required products are in stock.<\/p>

Thank you for your patience and understanding!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I track my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once your order has been processed, you will receive an email containing a tracking number that your order has been shipped.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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If I have a problem with my order, how do I get help? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please reply to us directly via your order email with a detailed description of the problem, and our support team will usually solve the problem within 24 hours .<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I return the product? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If there is any quality problem, we accept the return request within 7 days after your order. You need to confirm with the customer service, provided that the product must remain unused and there is proof that it is our product problem rather than man-made damage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How to maintain Hanfu? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Avoid long soaking, which may cause slight floating color. Please wash carefully by hand to avoid damaging embroidery, jewelry or buttons. , treat gently, do not use a hard brush or rub hard.
Please air dry or lay flat. Hand washing and air drying can also extend the life of Hanfu.
1. Wash at low temperature
2. Do not bleach
3. Do not expose to direct sunlight
4. Iron at low temperature<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How to clean accessories and bags? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you want to clean hair accessories, wipe gently with alcohol or antibacterial wipes.
For leather bags, follow the same steps as for hair accessories.
For cloth bags, spot clean with soap, water and a small towel.
How to clean Hanfu?
Use steam to iron wrinkles. Be careful when ironing; use the lowest temperature to avoid burning delicate fabrics!
Do not use bleach.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I am a dealer and I want to buy multiple products. What is the wholesale price? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you want to buy in bulk, please email TangSilk@TangPura.com and we will provide you with the best price.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Customer Help Our Hanfu team is always here to assist. Can I wear Hanfu if I\u2019m not Chinese? Yes! People of all nationalities, religions, and cultures can wear Hanfu. Remember to wear it in an appropriate, respectful, and non-sexual manner.This is a delicate question, like all questions about wearing cultural clothing.It is always best to […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tangpura.com\/es\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tangpura.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tangpura.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tangpura.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tangpura.com\/es\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":6,"href":"https:\/\/tangpura.com\/es\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"predecessor-version":[{"id":10207,"href":"https:\/\/tangpura.com\/es\/wp-json\/wp\/v2\/pages\/1002\/revisions\/10207"}],"wp:attachment":[{"href":"https:\/\/tangpura.com\/es\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}